Delivery policy
At LIVORA, we do everything we can to ensure you receive your order quickly, safely and in the best possible condition.
Below you will find all the information about the preparation, shipping and delivery of orders placed on livora-paris.com.
Order preparation
Orders are normally prepared within 1 to 3 working days of payment confirmation.
Orders placed at weekends or on public holidays will begin to be processed on the following working day.
During periods of high demand, special promotions or in exceptional circumstances, the preparation time may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing the available tracking information.
Delivery times
For orders shipped to France and Belgium, the usual estimated delivery time is:
approximately 5 to 9 working days, including order preparation time.
For other European countries, the usual estimated delivery time is:
approximately 7 to 12 working days, including order preparation time.
These times are estimates and may vary depending on the destination, the carrier, periods of high demand or circumstances beyond LIVORA's control.
In all cases, unless another time frame has been expressly agreed, applicable legislation generally provides that goods must be delivered without undue delay and within a maximum of 30 calendar days from the conclusion of the contract.
Delivery charges
Any applicable delivery charges will be clearly shown during the checkout process and before the order is confirmed.
From time to time, LIVORA may offer:
- free delivery;
- free delivery above a minimum order value;
- promotional delivery rates.
The relevant conditions will be displayed directly in the shop when available.
Order tracking
Once your order has been shipped, you will receive an email with your tracking number or link where the carrier provides one.
Please note that tracking information may take between 24 and 72 hours to update after the order has been shipped.
If you have not received your tracking email, we recommend first checking your junk mail or spam folder.
If you need help, you can write to us at:
contact@livora-paris.com
Delivery address
The customer is responsible for providing a complete and correct delivery address when placing the order.
Before completing your purchase, please check in particular:
- first name and surname;
- street and number;
- floor, door or additional information;
- postcode;
- town/city;
- phone number;
- email address.
If you notice an error in your address after placing your order, contact us immediately at:
contact@livora-paris.com
We will do everything we can to change it before the order is shipped.
Once the parcel has been shipped, we cannot guarantee that the address can be changed.
Delivery delays
Although we do everything we can to meet the stated delivery times, delays may occur due to circumstances beyond our control, including:
- carrier-related incidents;
- periods of high demand;
- weather conditions;
- strikes;
- public holidays;
- customs checks;
- logistics disruptions;
- sorting errors;
- force majeure events.
The delivery times shown on our website are estimates and do not constitute a guaranteed delivery date, unless expressly stated otherwise.
If an order is not delivered within the agreed time frame, the consumer may ask the seller to make the delivery within an additional reasonable period. If delivery does not take place within this new period either, they may be entitled to terminate the contract and obtain the corresponding refund in accordance with applicable regulations.
Order shown as delivered but not received
If the tracking shows that your order has been delivered but you cannot find it, we recommend that you:
- check your letterbox and usual delivery spots;
- ask the people you live with;
- check with your neighbours or the building caretaker;
- check whether the carrier has left a notice;
- contact the carrier directly using the tracking number.
If, after these checks, you are still unable to locate your order, write to us at:
contact@livora-paris.com
Please include your order number and tracking information so that we can look into the issue.
Lost parcels
If you believe your parcel has been lost in transit, please contact our customer service team.
We will review the tracking and, if necessary, open an investigation with the carrier.
Depending on the outcome of the investigation and applicable legislation, we may offer a reshipment, a refund or another suitable solution.
Parcels damaged in transit
If you receive a visibly damaged parcel, we recommend that you photograph:
- the outer packaging;
- the shipping label;
- the inside of the parcel;
- the product received.
Then contact us as soon as possible at:
contact@livora-paris.com
Please include your order number and the relevant photographs.
Orders returned to sender
An order may be returned to LIVORA when, for example:
- the address given is incorrect or incomplete;
- the recipient does not collect the parcel;
- several delivery attempts fail;
- the parcel is refused by the recipient.
In this case, please contact us at contact@livora-paris.com.
We will review the situation and let you know the options available.
Where the return results from an incorrect address provided by the customer or from the parcel not being collected, the cost of a new shipment may be borne by the customer where the law permits.
International deliveries
LIVORA may deliver to various European countries where these destinations are available during the checkout process.
International delivery times may be longer and may vary depending on:
- the destination country;
- the local postal service;
- customs procedures;
- the carrier used.
Where applicable, any taxes or formalities will be handled in accordance with the rules of the destination country and the information provided during checkout.
Customs
Some international orders may be subject to customs checks.
Customs procedures may cause delays that are beyond LIVORA's direct control.
Where additional import-related charges may apply, they will be handled in accordance with the conditions shown during checkout and applicable legislation.
Changing or cancelling an order
If you wish to change or cancel your order, please contact us as soon as possible:
contact@livora-paris.com
We will try to accommodate your request as long as the order has not yet been prepared or shipped.
Once the order has been shipped, it may no longer be possible to change or cancel it.
In that case, you can exercise the return rights that apply to you under our Refund policy.
Contact
If you have any questions about the status, shipping or delivery of your order, you can contact us:
LIVORA
Company: LIVORA LLC
Website: livora-paris.com
Email address: contact@livora-paris.com
Our team will do everything it can to help you.
Last updated: September 2026.
