Contact

Contact us

Do you have a question about your order, our products or our services?

The LIVORA team is here to help.

You can contact us by email:

contact@livora-paris.com

We strive to reply to all enquiries as soon as possible, normally within 24 to 48 working hours.

To help us process your request more quickly, we recommend that you include:

  • your first name and surname;
  • your order number, if applicable;
  • the email address used for the purchase;
  • a brief description of your request;
  • photographs, if your request concerns a damaged or faulty product.

Customer service

LIVORA
Operated by LIVORA LLC
Website: livora-paris.com
Email address: contact@livora-paris.com

Where is my order?

Once your order has been shipped, you will receive a confirmation email containing the available tracking information.

If you have not received your tracking email, please check your junk or spam folder first.

If you need help, write to us at contact@livora-paris.com stating your order number.

Returns and refunds

For any request relating to a return, exchange or refund, please contact us before sending the product.

Email address:
contact@livora-paris.com

You can find all the details in our Refund Policy.

Damaged or incorrect products

If you have received a product that is damaged, faulty or different from the one you ordered, please contact us as soon as possible.

Please include:

  • your order number;
  • a description of the problem;
  • photographs of the product and the packaging, if possible.

Our team will review your request and offer you a suitable solution.

Changing or cancelling an order

If you would like to change or cancel your order, please write to us as soon as possible.

We will do everything we can to act on your request before the order is prepared or shipped.

Once the order has been shipped, it may no longer be possible to change or cancel it.

Customer service hours

Our customer service team handles enquiries from Monday to Friday, excluding public holidays.

Enquiries received at weekends or on public holidays will be handled on the next working day.

Contact form

You can also use the contact form available on this page.

Fill in your details and describe your request in as much detail as possible so that we can help you quickly.

Contact email:
contact@livora-paris.com

Website:
livora-paris.com